Full-time · Sakumono, Tema
Front Desk Associate
Welcome guests, handle reservations, and support daily front-desk operations.
The Front Desk Associate is the face of n'joy Hotel. You set the tone for every guest stay — from a calm, attentive welcome through a smooth check-out. You'll work closely with the wider hotel team to anticipate guest needs and make Sakumono feel like the easiest part of someone's trip.
We're looking for someone who genuinely enjoys hospitality, communicates clearly, and stays composed when several things need attention at once. Training on our systems and standards is provided.
Responsibilities
- Greet and check in arriving guests with warmth and efficiency.
- Manage reservations, room assignments, and guest billing.
- Coordinate with housekeeping, restaurant, and concierge for smooth guest experiences.
- Resolve guest enquiries and concerns promptly and professionally.
Requirements
- 1+ year experience in a customer-facing hospitality role.
- Strong written and spoken English; additional local language a plus.
- Comfortable with standard property management software.
- Available to work shifts including evenings, weekends, and public holidays.